CONSUMER HEALTH

Personalized care needs a more complete record, kept current.

A senior-focused preventative-care platform that pairs older adults with AI-assisted physicians.

No logins
Records without patient portals
THE CHALLENGE

Proactive care stalls when the data will not connect.

The care model depends on a continuous, more complete picture of each member. But a relatively healthy senior population has low patient-portal engagement, and most do not remember their portal logins, so self-service connectors drop members at the login step and the record never arrives.

The fallbacks have gaps too: exchange coverage is uneven, some large systems force a portal login anyway, and one-time pulls go stale the moment a member sees a new doctor.

HOW WE PARTNERED

A record that connects once and stays current.

Members verify their identity and authorize once, and Hubble retrieves across every source without depending on a portal login: direct EHR integrations for a continuous feed, health information exchange networks, and voice and browser agents for the long tail. Members set the longest authorization window, so records keep updating instead of needing a fresh pull.

Hubble also watches payer and claims activity to catch new visits and re-request records, so the care team sees results as they arrive rather than chasing them.

What Hubble delivered

  • Retrieval that never depends on a patient-portal login
  • Direct EHR integrations with a long authorization window for continuous updates
  • HIE networks plus voice and browser agents for the long tail
  • Payer and claims monitoring to catch new visits
  • Structured records delivered through one patient link
THE IMPACT

What changed after Hubble.

Continuous
Updates as new results arrive
No portal login
Nowhere for members to drop off
~75-80%
Records reached automatically

Want results like this?

Bring a use case. We will walk through how it maps to the platform.